WHAT TIME IS CHECK IN?
Check in time is from 3.00 pm.
WHAT TIME IS CHECK OUT?
Check out time is by 12.00 noon on the day of departure.
WHAT IS YOUR CANCELLATION POLICY?
Any cancellation/s or amendment made 48 hours & beyond the arrival date is subjected to a penalty of RM53.00nett per room booked.
Cancellations and amendment made within 48 hours of arrival will attract a penalty on per room per night’s charge based on the first (1st) night’s rate.
In the event of non-arrival on the same day, a full penalty charge on each room booked shall be imposed to a maximum of 2 nights based on the first 2 nights’ rate.
Unexpected departure after check-in (short stay), a penalty of one (01) night is applicable on the balance of the underutilized length of stay.
HOW DO I MAKE A GROUP RESERVATION?
For group availability, rates, conditions, and cancellation policies, please contact us at info.swpg@StGiles-Hotels.com or by calling +00 604 259 8000.
IS PARKING AVAILABLE?
Parking is complimentary for guests staying in the guest rooms of the hotel. Self-parking is available at prevailing rates, or you may valet your car from the Hotel entrance.
IS INTERNET ACCESS AVAILABLE?
Broadband internet access is available in all guest rooms, and is complimentary for up to 2 devices. WiFi internet access is available in the guest lobby and meeting rooms.
NEW SOPs DURING COVID 19 PANDEMIC?
In compliance with the recent requirement by the Malaysia Government and to keep our community safe, below are some SOPs within the premise. The conditions are subject to further changes as and when announced by the local authorities.
Entering Hotel – Only guest with “Low Risk & Casual Contact” status on MY Sejahtera App is allowed. Guest on leisure stay must be fully vaccinated, and required to show Covid-19 Vaccination Digital Certificate on MY Sejahtera App upon check in.
Stay – Guest on essential services is to present the relevant travel documentation
Dining- Diners must be fully vaccinated, and required to show Covid-19 Vaccination Digital Certificate on MY Sejahtera App upon check in.
Definitions of Fully Vaccinated
– Pfizer, AstraZeneca & Sinovac (2 doses) – 14 days after date of 2nd dose
– Johnson & Johnson and Cansino (1 dose) – 28 days after date of vaccination