Message to Our Guests

Dear St Giles Heathrow Family and Friends,

Following the Government’s announcement on 4 January 2021, St Giles Heathrow remains open to welcome only essential workers and other guests requiring emergency accommodations including self-isolating and other exemptions as outlined by the Government’s guidelines.

The safety and wellbeing of our St Giles Family and community is of utmost importance and we continue to have an elevated level of safety measures in place. Read more about our Stay Safe, Stay St Giles programme.

If you are an essential worker or a guest requiring emergency accommodations, please book via:



  • For guests with a flexible and semi-flexible reservation, you can modify your reservation via our website
  • If you have a non-refundable reservation, please contact our hotel reservations team via email:

Please bear with us as we are experiencing very high volume of emails and our reservation team are doing their very best to respond as soon as possible.


  • If your reservation is via a 3rd party for e.g., OTAs, please modify your reservation directly with your booking provider.

Our restaurant, Il Grasso, and in-room dining service will be closed at this time.

We look forward to being fully open to ALL guests and welcoming everyone again soon. Until then, please do stay safe and take care of yourselves.

Kind regards,
Charlie Islam-Harry
Hotel ManagerĀ