FAQ - St Giles London

WHAT TIME IS CHECK IN?

Check in begins from 2:00 pm (14:00) for all guests.


WHAT TIME IS CHECK OUT?

Check out is promptly by 11:00 am for all guests.


WHAT IS YOUR RESPONSE TO COVID-19?

We’ve implemented new safety standards and hygiene protocols as part of our Stay Safe, Stay St Giles Programme –   including increased cleaning, protective screens, hand sanitising stations, social distancing guidelines, and more. View Programme Details

We have acquired the industry standard mark, meaning we have followed government and industry COVID-19 guidelines, we have a risk assessment in place and a process to maintain cleanliness and aid social distancing.

St Giles London Hotel Good To Go industry standard mark.


WHAT IS YOUR CANCELLATION POLICY?

If you cancel by 6:00pm hotel time on the day prior to your arrival date, no cancellation fee will apply. If you cancel after this time or fail to arrive, the cancellation penalty fee amount will be: First night charge (based on total first night rate of your confirmed reservation).

Please note that certain package rates are non-refundable. Please refer to your confirmation for details.

If you made your reservation through a group, the group contract will outline specific cancellation policies.

If you made your reservation through a third party (website or travel agent), cancellations must be made directly with the third party. The hotel is not authorised to cancel, and cannot provide refunds, for any third party reservations.


DO YOU ALLOW PETS?

Yes, St Giles London is a pet friendly hotel. We offer a special pet rate – £12 per cat or dog, maximum 2 pets per room with a combined weight of 25 kg. Your pet must be with you at all times and is welcome to join you in our reception area. Please call reception ahead when leaving your room. Pets are not allowed in the restaurant areas. Your furry family member must be kept on a leash or in a carrier at all times when in the public areas of our hotel and are not allowed to roam the hotel freely. Please do not leave your pet in the room unattended without notifying reception prior. Pet door hanger is to be kept on the door all the time to indicate pet in room. On arrival, we ask that you present up to date vaccination documents and inform reception of any other health details relating to your wonderful pet. If your room is damaged or a mess is made by your pet, there will be a repairing/cleaning fee of £150 payable at check-out.


IS THE PROPERTY UNDERGOING REFURBISHMENT?

Effective January 2020, as part of our continued commitment to enhance our property, we are in the very early stage of a three-year phased room refurbishment project, starting with guest rooms located on the top floors in Tower B.

What are the Peak Times for Possible Noise Inference?

Work will occur weekdays 9am-6pm and weekends 10:30am – 5pm, as a result, there will be construction noise during these time periods for guests staying in Tower B. (Please note, there are four (4) guest room towers at St Giles London hotel).  Our team will be on hand to offer any assistance throughout and will endeavour to keep any disruption to your stay to a minimum. No construction work will occur after 6pm, unless stated otherwise.

Will Guests be Staying on the Floors during Construction?

No, floors where construction is occurring will be closed to guests and will not be occupied.


HOW DO I MAKE A GROUP RESERVATION?

Bookings of fifteen (15) or more guests are considered a group.

Contact our Groups team by Email: lgroups@stgiles.com or call +44 (0) 20 7300 3033 to obtain group rates, cancellation terms and conditions


IS PARKING AVAILABLE?

We regret to inform our guests that the independently owned car park that was located under our hotel is now closed. Please click the link below for a list of independently owned car parks near St Giles London hotel. Please note this list is for informational purposes only, is subject to change and is not a recommendation for any listed companies. None of these car parks are affiliated with the St Giles London hotel.  

Car Park Near St Giles London hotel  

For guests needing further assistance about parking near the St Giles London hotel, please contact our concierge desk at lconcierge@stgiles.com


DO YOU HAVE SMOKING ROOMS?

No, we are a completely non-smoking facility.


HOW CAN I GET TO THE HOTEL FROM THE AIRPORT?

Our dedicated concierge team at St Giles London hotel is on-hand to arrange your airport transportation, for a small fee. Please email LConcierge@stgiles.com with your arrival and/or departure details, and a member of the team will follow up with more information, including  price options. Please note that all transportation is booked via a third party.

London City Airport (LCY) is 10 miles from the city center.

London Heathrow Airport (LHR) is 18 miles from the city centre.

Both airports are easily accessible by car, taxi, or public transportation.


IS WIFI/INTERNET ACCESS AVAILABLE?

WiFi Internet access – Standard Service – Free; Premium Service – £5.00 per 24 hours


DO YOU HAVE ICE OR VENDING MACHINES?

Vending machines are available for both snacks and beverages. Ice machines are available on the ground floor and first floor